Foundever

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Modern day slavery. - Recensione dipendente - Dipendente anonimo presso Foundever

1,0

10 mar 2016

Dipendente anonimo

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

The co workers are lovely. It pays the bills. There is always overtime available. The two week training is fun.

Svantaggi

I have done two lapses at Sitel; desperation made me return. The first time I stayed a year. The second time, I couldn't even manage to stick around for two months. I didn't think it was possible for the staff to be treated any worse but apparently it it. You're lucky if you even get ten seconds in between calls. There is no support for difficult calls, 'managers' don't want to deal with it. The processes are backwards. There is not enough staff because we are treated like numbers instead of human beings; that's okay though because they make up for that with their 'tea runs'. After training and grad bay, you are put out onto the floor with little or no support; may the odds ever be in you're favor. Favoritism is a huge thing here, if management dislike you, you won't progress. There is no sympathy for any kind of illness, even if it is your children. I would never return to this godforsaken place.

Risposta di Foundever

Thank you for taking the time to leave some feedback following your employment with us here at Sitel Exeter. However, we are sorry to hear that you did not enjoy your experience. We have made some changes to how escalations and/or difficult calls are handled and Team Managers spend more time with their teams one to one on coaching sessions to ensure that everyone can improve their skills and knowledge and go through any development and progression goals too. We take care to show appreciation for the hard work that everybody puts in each day. Should you wish to discuss any of your points in more detail, please do give us a call on: 01392 889200.

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5,0

28 mag 2026

Liscense insurance agent

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Training was nice due to the trainer Ms.Star

Svantaggi

training was rushed , which made testing stressful

2,0

10 giu 2026

Account resolution specialist

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Svantaggi

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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Modern day slavery. - Recensione dipendente - Dipendente anonimo presso Foundever

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