A Positive Place to Learn, Grow and Contribute - Recensione dipendente - Operations Department presso FourNet

There are none at all.

Where do I start, from constantly being hounded for timecards and then being told at a monthly meeting (where the only contents that changes is who has left the previous month and the poor souls who have joined) that we are not "beating you with a stick" to get 37.5 hours logged a month, which is exactly the case, through to being ignored/quiet firing. At this place you are not treated like a human being, rather a metric in a spreadsheet which someone justifies a job by constantly crunching these figures and devising some vague restructure/redundancies off the back of, which takes place every time a week occurs in the month. On the odd occasion I have had to raise an E-mail to SLT highlighting problems caused by failings elsewhere in the company, who are so ignorant that they did not respond, nor even acknowledge me. There is also preferential treatment (which is well documented), given to certain people in the company who, for example, are automatically promoted. Elsewhere promotion is not considered and when an opportunity does become available, it is advertised to everyone (including those on probation) to "apply for", thereby completely violating their own recruitment policies and is both completely unfair and demoralising. Conversely, when you evidently get good feedback in writing from customers, or verbally this is stuck in a 'compliments' section on the CRM, never to be seen again. Having personally received several, never once have I been recognised for these, yet if it was one of the clique, you can guarantee it's mentioned at major company events, which are so cringeworthy, it insulted my intelligence when I did attend. HR, like Christmas comes but once a year, you can guarantee they will send you a chocolate bar, as if that makes everything that is wrong ok, but actually it would be nice if they could get to grips with everything that is wrong. There are cost cutting exercises left, right and centre and an evident/obvious looming sale of the company, yet there has been zero transparency in this regard.

I cannot identify any positives

At this place, you are not a person; you are a metric on a dashboard, a cell in a spreadsheet that someone colours red, amber, or green. Targets arrive from somewhere far above, faceless and unexplained, and your worth is quietly recalculated every week against numbers you never agreed to and outcomes you don’t control. The language of the place is percentages and “headcount”, “utilisation” and “capacity”, as if human beings were just interchangeable cartridges to be slotted in, drained, and replaced. When something goes wrong, the first response is not to ask what support you needed, but to check which box can be ticked to record your failure. Over time you learn that it is safer to look busy than to be honest, safer to say “yes” than to have an opinion, safer to be a number than to risk showing that you are a human being with limits. The culture feels less like a team and more like an algorithm, constantly optimising for cost and control while quietly stripping out anything resembling care. Conversations about people happen in rooms they are not invited into, in terms they would not recognise themselves in: resources, FTEs, attrition risk. The few flashes of individuality, humour, creativity, genuine concern are treated as inefficiencies to be ironed out in the next reorganisation. Recognition is automated, feedback is templated, and any sense of meaning is outsourced to slide decks about “values” that bear no resemblance to how decisions are actually made. You leave each day a little more drained and a little less sure you matter, feeling like the only measurable outcome is how quickly the place can turn living, thinking adults into compliant, silent statistics.