Went downhill fast - Recensione dipendente - Customer Service Manager (CSM) presso Fourth

Merger ripped out the culture and there were a number of leavers and redundancies even before covid. Then covid hit and they had another excuse to rip out teams. Furlough was barely used and now they're desperately trying to recruit again. Those that were left picked up all the work. Many of the management have very little interest in their teams or coaching. Customers are no longer looked after like they used to be. Constant bugs and niggles with the solutions