Vantaggi
Great team of people Great benefits/ compensation
Svantaggi
Where to begin? I came into this company hearing mixed reviews. As I settled in, I learned the truth. The company is a mess. Everyone is bailing. The recent acquisition of Snag product was a trainwreck that never successfully completed. CS teams are UNDERWATER yet executives are completely blind and forcing quarterly reviews upon customers that are beyond mad. Support is next to non-existent, with issues that used to take 10-15 minutes now taking days to get resolved. (Try explaining that one to a customer) Customers are focused on their flawed products, support, and the lack of it they are receiving. Realize where your weak points are and stop trying to "bandage" every issue with words. After looking "up" to Hotschedules after so many years in the service industry, It's quite frankly embarrassing now.