Good company - Recensione dipendente - Senior Manager presso FranConnect

I am a former SMB Account Executive and left in February 2022. I only left for a job offer that I couldn't refuse. -High energy, hardworking SDR team that is managed by a new player/coach -New player/coach was hired and his energy is incredible; he has a lot of really great advice to help coach the team -Company is big on making strategic investments to help the Sales Team- those investments not only mean revenue for them but more revenue for the team members. -HR is incredible. Very responsive, she works hard to make sure that the employees are protected as well as the company is being protected as well -CEO is incredibly kind and is a very positive presence in the office or virtual-she genuinely wants her employees to have a healthy work/life balance. -CRO- A great leader with a boisterous personality. Wants to make sure everyone feels supported and helps in a no-mess/fuss sort of way that is straight to the point but not intimidating. - VP of Sales- I cannot say enough good things about her. She genuinely wants every team member to succeed, not just for the company but for themselves. Will make herself available if needed to deal plan, if you have questions or want to talk through a call. She doesn't just give you the answer, she lets you work through it and will correct it when needed. She is one of the only bosses I have ever had that actually listened to our concerns and then put solutions in place in a timely manner. -Great benefits including unlimited PTO

All of the cons I would have listed, which were only a few, now have solutions in place that fixed them.

People - some very smart and passionate individuals Market leader although that is diminishing. Rapidly leaning into AI

Unfortunately on a downward spiral this year especially after former CEO stepped down - New executives not aligned under a common goal. Not having a full time CEO has created a bit of a Wild West. A once great company has embraced mediocrity. - Sales is really struggling to close - Product is lacking a meaningful roadmap on how to retain customers or win deals. - onboarding lack the quality and speed from prior years. - Investing in AI without a plan on how to execute. Blaming existing tools for lack of process and discipline. -Struggling to retain talent. Widespread layoffs.