Agent - Recensione dipendente - Dipendente anonimo presso Frax

The call system doesnt work properly half the time. We were told how amazing this new system would be and 8 months later it doesn't do half the things we're told. You hear a constant annoying ringing sound when calls are holding back to back that will drive you nuts. We are never staffed properly for the call volume that we take on. For the amount of work we do, stress we take on, and only getting either 3-10 min, 2-15 mins, or 1-30 (unpaid) breaks its not worth the pay at this point.