Great Working Environment! - Recensione dipendente - Update Technician presso Freestart

You won’t starve (if you don’t have rent to pay)

I’ve witnessed so many breaches of privacy. Every screen in new business sales was a yelp or similar directory and they would simply type in ‘flower business’ and ring every single number, just like somebody else did a few days before. There was no log of whether they had been called or weren’t interested, so they kept getting called. I would absolutely have considered it harassing. I also saw people scribbling down bank account details into notepads and haven’t let the customer know they’re doing that. I’ve seen other reviews from customers relating to storing card details when they say they haven’t and it is true that sometimes they were written down and not just entered into a billing platform. I was also pressured into selling unsuitable products/upsells to customers who I knew full well would not understand how to use them or it would be a waste of money for a small business who wouldn’t consider hundreds of pounds as small change. I found it quite immoral and I wouldn’t recommend it to anybody.

The company has made mistakes in the past but has listened to feedback from employees and senior management now have ensured that there are professional One 2 One's, Performance Development Plans and I myself am currently working towards a Team Leader Development Plan as part of the Freestart Academy. Everyone makes mistakes but as an employee I feel that Freestart has worked really hard over the last 2 years to ensure the structure has been put in that was needed. There is now a Freestart Academy containing training modules for different aspects of roles and also Freestart have won 'Something to Shout About Award' from Chamber of Commerce showing just how far they have come! I have been here 2 years and have seen a lot of positives from the newly launched websites to the new mobile applications. I believe Freestart are a company that do right by the customer and the employees and have a good heart. I thoroughly enjoy working here.

Could do with a hot water tub in the kitchen to make it quicker for making cups of tea so not waiting for the kettle.