Not worth the emotional toll - Recensione dipendente - Dipendente anonimo presso Frontdoor

1. This is primarily a HOME WARRANTY company. They may not make that 100% clear in the interviews. You will be helping sell home warranties to customers who don’t understand what they’re buying. If you want to understand what you’re up against, look at customer reviews of American Home Shield. Is it the best home warranty company? Yes. But that’s not saying much. 2. There are more white men from Amazon in leadership than there are women in leadership. And they burn out talent the same way Amazon does, but without the same benefits. They tout diversity, but a lot of that comes from the call center, not corporate. It’s a very white, very Southern corporate (head-quartered in Memphis). Out of the 300 people I worked with, about nine were black. And six of those people left in the past year. I got the impression they weren’t set up for success or career growth at all… and that very low percentage does not match the diversity of Memphis. There was no transparency about our diversity. And, they used to sponsor Chic-Fil-A weekly lunches until the pandemic in 2020 🤮 which doesn’t seem LGTBQ -friendly. Although, my coworkers all tried hard to be good allies and a few people were out at work (a low bar in 2021). 3. A new CDO was put above the CTO which hopefully will help the terrible work culture that trickled down from the CTO. But, there are still major players that make it an unpleasant and stressful place to work. The GM makes it his business to micromanage details, which often involves yelling at people. I saw him rudely and undermine people so many times in a condescending way…and he was frequently incorrect. He’s not the only one. Several people have left because they don’t want to get yelled at. 4. HR is spectacularly incompetent. I saw them botch so many things and they are a big part of why it was such a terrible place to work. They are 20 years behind the times relative to employee expectations of company culture . They have poor communication with employees. Plus, there is little to none acknowledgement of hard work and success. 5. Leadership did not fully understand the tech debt and would get very distracted by new ideas while the core business languished. 6. There are a lot of good ol boy stakeholders who have been with the company forever and have no idea how a tech company should work or how quickly things could move. 7. Functional groups, especially outside of product and engineering, have no idea how to collaborate with these areas. There’s a lot of confusion about who owns what and roles I was part of conducting interviews where the hiring manager was actively looking for less experienced people because they’d, “be less likely to realize how dysfunctional this place is and more likely to stay longer.” They thought more experienced people would have a higher turnover rate. That hiring manger was particularly terrible and not every team hires like that, but the sentiment holds true. I think it’s important context that I’m someone who consistently received positive performance reviews and got a promotion. I’m not bitter because I couldn’t keep up. I stayed for a few years and it took a toll…getting out was one of the best things I’ve done. I would say work here only if you need the experience or a foot in the door. Use it as a stepping stone if you don’t have other options.