Assuming that being bought out by a company that wants the business would be a good thing, it wasn't. - Recensione dipendente - "Sales and Service Tech II" presso Frontier

Clearly too many to go into detail. Will touch the majors. Upper and mid management with virtually NO technical experience in telephony. Number obsessions. Wall Street obsessions. Trying to mimic Comcast. Eliminating entire departments of skilled staff deemed "unnecessary" in favor of new hires with NO working knowledge. Abandoning systems and practices that had been working well. Insisting on running key support systems on mid-1990's AS/400 hardware that's been long since discontinued by IBM. Buying a much larger territory and forcing conversion on it rather than observing the processes of the larger territory and adapting to it. Reduction of overall employee compensation. Micro-managing the "Customer Experience." Obsession with pushing and going well beyond what an aging network can handle with no plan to move on fiber optics. Silly "clown-like" antics such as the shameless corporate sponsored "Harlem Shake" videos on youtube. And utterly embarassing buffalo commercials that are seen by the public as symbolizing "slow, dumb, outdated, ugly, and driven almost to the point of extinction."