Vantaggi
- Inbound Sales Experience - Free Coffee Onsite
Svantaggi
*****Disorganized from DAY 1***** I was already licensed and they didn't know what to do with me. I was forced to be in office and shadow a team that took NO CALLS. The training queue had NO CALLS. Some people got ONE CALL a day. It just never got better. Once licensing was done and we were merged back with the team everyone hired on was completely unprofessional. Most of the time was spent lecturing coworkers on how to be mature adults instead of learning how to take the calls. They trained us on an OLD OUTDATED SYSTEM THAT WAS BEING PHASED OUT ON THE FLOOR. My first calls were on a system completely different than the one we practiced on unnecessarily slowing me down while I relearned everything I spent a month memorizing for nothing. One of the Orientation (nesting as some call it) metrics is compliance. Your calls are graded on accuracy. I was being marked off for things I was never told and wording and phrases that were not present on the screen. Most of it involves not skipping questions but you can read everything word for word and get marked off for not saying something no one told you to say. They claim it's "in Knowledge Base" and the whole team proved multiple times THEY WERE NOT THERE. We ended up stuck in Orientation without a team and without a supervisor or any trainers for a whole month because there were no supervisors available to take on additional team members for a shift bid. So I had a whole month of no guidance on if I was taking calls correctly before being thrown onto a team on a random day. I had no time to look at the schedules they forced us to pick a team in 5 minutes. They say it's based on metrics but people with poor metrics ended up with the best schedules due to favoritism amongst supervisors. We all got a email of who our supervisors would be within 30 minutes of submitting our selections... definitely not enough time to pick go through 20+ agents metrics and compare them to their choices. I was thrown onto a team with a supervisor who wasn't even out of training. Supervisors who have not completed training cannot do overrides and cause you to be stuck on calls for extended periods of time ruining Productivity. Another metric on the floor. I was told time and time again this was the most important metric and worked so hard to overcome obstacles outside of my control such as waiting on overrides and system issues. Their new system has more bugs and errors than any system I have ever had to work with. It will erase everything you've done or everything the customer did forcing you to start over wasting so much time. The metrics are NEVER updated so you never know in a timely manner where you stand week to week. Some months you don't get to see the updated metrics at all so you're forced to attempt to calculate them on your own and keep track of everything yourself. I had to painstakingly watch all of my trainers get fired or demoted to other departments one by one. Which was another red flag. And then watch several agents on my team with amazing sales also get cut. Every 6 months they are supposed to evaluate agents on the floor and let go of poor performers. I kept an eye on where I stood each month against the other agents. When I was let go SEVERAL of my teammates who's scores were so much worse than mine got to stay... I was never put on any evaluation or warning. I was never written up and I was told multiple times by my supervisor in training that I was on track to be promoted. ***PAY IS MUCH LOWER THAN THE COMPETETORS AND THE BONUSES ARE MUCH LESS*** OTHER COMPANIES ARE PAYING MUCH MORE AND ARE FULLY REMOTE?! And for some reason if you get hired in Tampa instead of Lakeland you get paid a little more. SO if you absolutely have no choice try and go for the Tampa office instead.