Vantaggi
My colleagues were amazing people and we were all pretty much there just for the paycheck. Lunch breaks consisted of venting because we were so stressed out and many of the company's rules can make you feel extremely micromanaged. Weekends off - but on sundays most people get stressed out about thinking about Monday's workload.
Svantaggi
You are completely micromanaged in everything you do, type, and speak. You decide who is at fault in an accident based on drivers' recorded statements in which most of them usually lie and when your decision is made you will most likely be getting yelled at by both parties. Very fast paced work environment even for someone who is fresh out of training. Training does not actually prepare you for the job even though you are in there for about 2 months. A typical monday starts out with you getting to your desk and seeing that you received about 6-7 new claims over the weekend and are expected to contact every single person listed in the claim included the other person's insurance within 2 hours. Some claims can have about 5-6 different people that you will need to call and interview. If you don't complete this within 2 hours then when your claim is graded you will get "downgraded." Voicemails must be returned within 30 mins even though some phone calls last longer than that and you are required to log your voicemails so management can keep track of it. Call monitoring is what really put me over the edge. They expect you to apologize and be very courtesy to a customer who is threatening to your life, family, and cursing you out. If you don't say an "empathetic" statement .25 seconds after someone says for the 5th time in one phone call that the other person is at fault then you are downgraded. Micromanaged. Micromanaged. Micromanaged. Most employees are miserable. We were told we can't plug in our phone chargers into an empty outlet because it is company property. People leave crying pretty much every single day. Very high turnover - that's why they are constantly hiring. Houston office cannot keep up with such high turnover to the point where they can't fill up half of the office space. You think you will close the office during a snow storm in which the city has closed down the highways? Nope, they certainly will not and they will expect you to be there the next morning also. Many new adjusters are drowning in their claims and no sort of help is given to lighten up the load at first and gradually increase workload to a manageable standard for a human being.