Vantaggi
Coworkers were the best part
Svantaggi
Terrible management. I am a US Marine Veteran who was done wrong by this company. I started with them in 2009 and quickly worked my way to a Customer Service Supervisor role within the company. Everything was looking up. Due to a freak medical procedure, I developed severe anxiety and depression but I always came to work and did my job. I had to spend a few months on part time under FMLA to get myself right. The moment I came back onto full time, they demoted me with no specific reason given. They put me under a supervisor who was not experienced and one night I got a call from an upset customer who had some issues with her rate. I went to a different supervisor to get permission to change her rate and was given the approval. Due to all of the medication I was on at the time, I forgot to document who I spoke to when I got the approval to drop their rate. Now, this call was recorded and at GEICO, you can see what is on my screen and hear me. The call recording makes it obvious that I went to get help on the call and got the permission but they were looking to get rid of me anyway so they ignored the evidence and fired me anyway. Not only did they fire me, but they denied my unemployment and when I fought it, the HR staff made up additional accusations that were not part of the termination. The irony of it all, I was fired on Veterans Day so that made it truly special. Still feeling betrayed and down from what happened with GEICO, I attempted suicide the following July. Luckily I was not successful but I spent a few days locked up in a hospital for treatment. This company really destroyed my self confidence and my trust of others forever.