"It's a CALL CENTER and you'll be on the phones all day".... - Recensione dipendente - Customer Service Representative presso GEICO

Let me be extremely clear: I am a CURRENT employee who isn't upset or disgruntled. If you choose GEICO you must understand that its a Call Center. You'll be required to be on the phones through out your entire shift (extremely heavy call volume) and not every customer who calls in will be happy-go-lucky. They're calling in because their insurance premium increased and keeps increasing due to a thousand different factors: *they've added a teen-age son/daughter along with their new car to their policy and their premium just skyrocketed thousands of dollars, *their premium increased because they got a traffic ticket or was in an accident, *premiums are increasing (period) because America is "sue happy" with spurious medical and personal injury claims and lawsuits...and there's tons of billing problems (etc.,). My point is these are the type of calls back to back. GEICO has one of thee toughest Call Center Metrics in the industry. You can't even make it out of training without hitting weekly goals and passing quizzes and tests. GEICO has 16 million policy holders so they expect you to finish a call in less than (6-7) minutes. GEICO training is very challenging and stressful. If you're OK with two managers coming to your desk, plugging in to your phone, grading and listening to your calls and watching how you navigate your computer -- GO AHEAD AND APPLY. It's constant feedback DAILY and constructive criticism simple called micro-managing. This is an ideal job for students who are just out of college, ages 20's - 30's. If you're 45+ this isn't the job for you. The saying: "the grass isn't always greener" is true. My advice: before you quit your current job and come to GEICO please make sure you read this and do your homework.