Vantaggi
Most of the people working on the floor are very nice and there is usually a pretty good amount of overtime available. Profit sharing is available and a great incentive to stay
Svantaggi
CSR is difficult and many managers don't score the same across the board. In fact, there are many people that shouldn't even be managers. Some managers do go to different shifts so sometimes you have an entire team of people without a manager. Macon takes a lot of calls that should be routed elsewhere so CSR is frequently pretty busy. The metrics for CSR aren't too bad but they're definitely harsh and can be stressful. TPAs are stressful for everyone and not truly a metric for how people are performing. The CSRs that work overnight aren't licensed so it causes the licensed adjusters to have to come in the next day and make phone calls during the busier periods, which makes no sense. Many supervisors aren't available to answer questions or are just extremely unhelpful and don't like to take supervisor calls. Advancement opportunities aren't rare but they could be more available in the higher levels of claims such as TCRII, CU, SIU. It was initially a goal of mine but dealing with the unnecessary madness in CSR just wasn't worth it. If you leave before a certain amount of time, you don't get profit sharing, which isn't fair but I would rather leave for my own sanity than stay for an extra $2000 a year and deal with the favoritism, politics, and stressful standards.