Vantaggi
Very high pay, looks good on resume. The pay is extremely high for what it is, which is an inbound call center. The benefits are decent enough, although the 401k is NOT matched, so it's sort of useless. They justify this by advertising their profit-sharing, but you're not eligible until 1 year, but they way their calendar works you tend to need to be there for 2 years before you see any profit sharing. Matching would be much better.
Svantaggi
absurd metrics, micromanaged. You are graded on a selection of metrics, which are absolutely absurd. For example, to get a "5/5" one must hit 70 inbound calls in an 8 hours shift. This sounds doable enough, but there's literally no way to ever achieve this goal. I worked through every single break and lunch, worked un-reported overtime, and the best I could achieve was 54.6 calls per day, which is barely at-standard. I once got in trouble for multi tasking while on a call, but that's the only way you could ever even get close. Supervisors and others listen in to your calls and watch your screen. If you miss saying a single word in the call opening, you lose a point. Losing that one point puts you into the substandard level of metric. You can literally never win. One can do their best but the grading is insane. Even if you do everything that they want you to, they'll find something else to dock you points for. On my first week on the job, I got the "termination talk" for being 3 minutes late from lunch. Overall, great pay, mediocre benefits, impossible standards, no enjoyment.