Vantaggi
There are good learning opportunities if you are able to find time and are motivated The Network is enormous and complex which is stimulating. Co-workers are really supportive. Good amount of autonomy.
Svantaggi
Senior Management pay lip service to any feedback at best. Poor communication. ITSM/ITOM/ITIL appear to be foreign concepts. There is a lack of organisation and structure. Responsibilities are very unclear, which often results in tasks being unnecessarily delayed or carried out by people without adequate knowledge/training/support. Lack of support and/or training despite the complexity of the network and huge variety of tasks handled. Multiple acquisitions appear to have resulted in documentation being badly out of date or non existent. There are no resources currently dedicated to remediating this despite it being a massive pain point to all stakeholders. See point 1. Not nearly enough staff or resources to adequately support the network, sold as a progression opportunity though. "Fast paced" = incredibly busy due to all the points above culminating in a stressful environment. Upper management appears unsympathetic at best. Considering the points above, I consider the money is inadequate for the workload and responsibilities.