The director of Managed services isn't thorough at all I was put on a PIP and one would think before you put someone especially a single parent on a PIP that you would do your homework right??? Wrong that did not happen and he claimed I closed 10 tickets the previous week I assured him he had a made a terrible mistake turns out that I had actually closed 33 tickets NOT 10 he apologized and granted there were other factors like documentation and customer feedback which contributed to the PIP not just ticket numbers but that's not the point !! This is supposed to be a director ???? Shouldn't he follow the 100% Accountability 0% excuses that Gadellnet Preaches so much that all employees have to follow ?? I'm just saying if you look at the review from "Aug 23, 2014 Review from Tier II Engineer" for the most part it's on point. This isn't intended to be or come off as a bitter ex-employee angle but I think it's important that people know. At the end of the day it's business I just think it's terribly uncompassionate that an employee who had given you almost 2 years of service and needs just two days to calm down from the stress of being put on a botched PIP instead of working with them Gadellnet turns around and fires them the next day ?? Is that the Gadellnet family atmosphere you promote ?? Overall my experience believe it or not has been positive I just hate the way it was handled at the end... it was handled like a cold blooded fortune 500 business and that's not what Gadellnet is or so I thought !