Used to be better and continues to go downhill - Recensione dipendente - Senior Adjuster presso Gallagher

Crazy high workloads with constant micromanagement measures being implemented that only add busy work vs adding value. Everything is constantly "audited" - whether claim note templates (that should be built into the system but we actually have to copy/paste) are done by day 1, day 6, etc, mgmt checking our voicemail count, plans of action requiring superfluous sections that are addressed on the prior templates that we already filled out on other claim notes, etc. The processes are duplicative, inefficient, and outdated. Clients are allowed to be way too demanding and unrealistic, and it's the adjuster who always get thrown under the bus. Our assistants were all laid off and we are now supported by employees in India, who have no comp knowledge or experience; as a result a lot of late payments, mistakes and poor work product happen. There is high turnover in every branch because people get fed up.