- I met great people that I love to this day.
- Variety of channels used to respond to customers (Phone, E-mail, Chat).
- Free GameFly account.
- Small customer service team. It provided a sense of camaraderie.
Svantaggi
- Working on weekends and overtime around holidays.
- Pay was mediocre for the industry, but the amount of my raise after a year felt insulting.
- Some reps valued speed more than quality and the metrics only reinforced this attitude.
- A lot of reliance on your specific Lead's philosophy of how to handle certain issues.
- It seems as if the upper management was more worried about advertising than investing in the company's infrastructure.
- No room to move up without someone leaving the company.