One of the worst companies I have ever worked for - Recensione dipendente - Account Executive presso Gearset

Thanks for taking the time to provide feedback, even if some of it is difficult for me to hear. I know it can be really painful when things don't work out at a company, and I can tell from your review that this has caused you some real hurt - I'm genuinely sorry for that. I'd like to give my take on your feedback: Lack of diversity: You're absolutely right that we don't have as much diversity as I'd like. This isn't intentional - we're not helped by the lack of diversity in the industry, but this is no excuse, and it's something I'd love to fix. Finding ways to improve the status quo, both at Gearset, but also in the wider industry, is something that we've been discussing. Although we don't have anything to share publicly just yet, rest assured we're acutely aware we could do better and are working on identifying steps we can take to help change this. Gearset's feedback culture: You’re absolutely right that Gearset has a strong emphasis on feedback, but I’m a little unapologetic for that. It’s the best way I’ve found to improve the quality of my own work, and as a result it’s something we’ve built into our culture right from the start. It’s something that we talk about during our interview process, and anybody reading this can read about it on our values page (https://gearset.com/culture/company-values). We always strive to give feedback in a collaborative way, where we critique the work, not the person, and it’s something we do across all functions - PR feedback via GitHub for our engineers, copy editing on blog posts and web pages for our marketers, and for sales we use Gong for call coaching. I appreciate that it can be a little uncomfortable to begin with if you’ve not worked this way before, but it’s common for the industry, and something that the whole company likes and believes in. Hours and workload: At a startup, everything feels important all the time. The risk of burn-out is very real, and something that we never want to happen. I’d never expect anyone to work more than 40 hours and we actively police that to make sure people aren't going over routinely. The US hours are a reflection of our customer base, and it’s something we make clear throughout the interview process. It’s also something that we now include in our employment contracts for the sales team, to leave no ambiguity about the expectation. It's 2 or 3 days a week working into the US timezone, but never as additional hours - just shifted so you have the morning off and work into the evening. Again, thank you for the feedback. Gearset is hardly perfect and we've always got room to improve. We've been doing a lot lately spurred on by Sarah, our Senior People Partner, who’s brought extra capacity and impetus to drive some of our wellness initiatives. We’ll be growing and building on top of these as we go. FWIW, I think Gearset is a great place to work and I’m sad that your experience wasn’t the same. I’m really sorry for that.. We've got a great team with high engagement and effectively no churn over our 4 years. We're just getting started and I can't wait to see what the next 60 people joining Gearset do to make it even better.