Openly requested people to leave - Recensione dipendente - Dipendente anonimo presso Genesys

1,0
12 apr 2018
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The pay is ok, although don’t expect leading benefits packages outside the US. This section is really tough to fill.

Svantaggi

I think that its absolutely crazy to publicly tell the relatively large chunk of employees who left detractor employee satisfaction scores to discuss with their manager for a way out of the company. So much for listening to employee feedback, a real get on board or get out attitude from the company president. Compensation review nightmare... As if it isn’t insulting enough that a set pool of 3% across the company is handed out meaning there really isn’t enough to give everybody the raise they deserve, they cannot even adhere to their own deadlines to present the pay increases to employees. Unfortunately they have driven down silos and broken apart highly functioning teams, all to ensure all control comes from the US. Finally career progression upwards outside of the US is close to impossible and stepping sideways is rife with difficulties.

avatar
Risposta di Genesys
8y
Thank you for taking time to share your thoughts. As a global company, we are proud to have an extremely international team, with almost half of the senior management holding a non-U.S. passport. We also have a history of promoting from within, with leadership opportunities employees located in the majority of the world (outside of the U.S.) including our head of global sales, who is based in London, U.K. We take employee satisfaction very seriously at Genesys; we welcome feedback and send pulse surveys out multiple times a year. Our management team reads every comment and we do our best to address any issues raised to continually improve the employee experience at Genesys. At the recent all-hands meeting you mentioned, I stated that we want everyone to be a promoter of the company as it is one of our core values to have happy and engaged employees. There is also a direct correlation between employee and customer/partner satisfaction, which we take very seriously at Genesys. If there are team members who are unhappy today but believe that they could become happy and engaged, we want to work together to address those concerns and make things better. However, if there are individuals who do not believe they can ever be happy here, that’s not healthy for the individual, the team or the company, and it just makes sense to support those (hopefully few) individuals to find a place where they can be happy. I am always available to discuss these matters or others which may be on your mind. -- Tom (Tom Eggemeier, President)

Esplora altre recensioni su Genesys

5,0
29 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great teamwork. Remote work. Solid product suite.

Svantaggi

Upward mobility for career. Lack of communication between different areas can cause silos.

4,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Interesting take on customer experience using AI. Good pay for the role.

Svantaggi

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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