Margin is King - Recensione dipendente - Finance presso Genesys

The organization is a complete mess. They are in the process of moving entire teams overseas because (in their words) "they can get 5 employees for the price of 1 US employee." US teams are being systematically taken apart and then positions are being refilled in India and the Philippines. The company is cutting too many corners in this process in an effort to squeeze out more margin. The end result is that those who are left are continually frustrated, along with our customers. I deal with more upset customers on a daily basis, I can't even recall the last time I spoke to a satisfied customer.