Vantaggi
Genesys is a company absolutely passionate about Customer Experience from Management level to all the employees. We believe in our mission and have passion for what we do. It has strong values and we all respect and commit to them, honesty, hard working, transparency, teamwork. We are a diverse culture of employees, talented and committed to making a difference. If work-life is important, personal-life is at the same level. In Genesys we work to achieve the objectives, with flexible timetables, and adaptability to individual needs. Genesys is always concern about training its employees in hard and soft skills. Innovation is present in the mind of all of us.
Svantaggi
One of the main challenges is to keep up with your peers in terms of knowledge, everyone is well prepared, always learning new stuff and challenging others with proposals or different ways of doing thing. In some roles traveling is part of the job and sometimes is though to deal with it. It's not an "up or out" company but you can not "make yourself comfortable" in a role; continuous improvement is mandatory.