Small company within a bigger company within a bigger company - Recensione dipendente - Dipendente anonimo presso Genesys

3,0
1 nov 2014
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Please note that the group whom I worked for was an acquisition by Genesys, which at the time was itself an acquisition by Alcatel-Lucent. As such, my experience is likely different than someone working in Daly City proper. Our smaller group was fairly stand-alone, having its own product line and to some degree its own autonomy, apart from having to interconnect with the Genesys platform. Within that group there was a lot of emphasis on utilizing current technology, as well as strong teamwork within the organization as a whole (with the notable exception of Sales). Benefits were reasonably good, and the salary was competitive.

Svantaggi

Looking outside of our group into Genesys itself one always had the feeling of being a bit of a stepchild, part of which was due to not being located in Daly City. That problem was orders of magnitude worse when dealing with supposed peers within Alcatel-Lucent. On a corporate level, one got the impression that ALU wasn't even aware that they were selling software products. From what I understand, shortly after I left ALU sold most of its software devision (or at least Genesys) to a VC firm, so hopefully that negative aspect has been eliminated.

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Risposta di Genesys
11y
Thanks for writing. It sounds like your acquisition experience may have been a little while ago, as Genesys became independent from ALU in January of 2012. Most of the issues you raise will have been addressed with our independence from ALU. I guarantee we all know what we are selling!! When we acquire companies, we make every effort to embrace that company's existing culture while bringing our new colleagues into the Genesys family. We strive for proactive communication and on-site presence from both HR and our business leads to contribute to our goal of One Genesys. ...Tracy Cote', SVP HR

Esplora altre recensioni su Genesys

5,0
29 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great teamwork. Remote work. Solid product suite.

Svantaggi

Upward mobility for career. Lack of communication between different areas can cause silos.

4,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Interesting take on customer experience using AI. Good pay for the role.

Svantaggi

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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