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      Genesys

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      Bad Management - Recensione dipendente - Technical Account Manager (TAM) presso Genesys

      3,0
      4 feb 2025
      Technical account manager (tam)
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Flexibility Remote work Ok benefits

      Svantaggi

      After “regionalization” the management changed TAM structure from Customer Care to Professionsl Services. The new management shift focus from the customer to i crease revenue only. This had direct impact on TAM demand Which led the management to ask TAMs to help sell the Service… but selling is not TAM duty…

      Esplora altre recensioni su Genesys

      5,0
      8 giu 2026
      Senior ta partner
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      great place to work at

      Svantaggi

      no thoughts at this time

      4,0
      26 giu 2026
      Marketing
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Interesting take on customer experience using AI. Good pay for the role.

      Svantaggi

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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