Vantaggi
Very simple tasks, very high paced call-center environment. The company is growing very fast, HR is kind, some of the supervisors are supportive. If you are a good match with the team, you can have a fun time,
Svantaggi
Repetitive tasks, call-center functions with reggaeton music as a background most of the shift. You won't design workflows or anything that makes you use your brain at all, everyone is a supervisor (junior, senior, adjunct) and you are treated like in kindergaarten, performance reviews are biased, lots of B2C calls due to Booking.com partnership, high turnover in the team, people in Operations are a mix of overqualified young people and university drop-outs from southern Europe who understandably are burn out. It is very common to call other colleagues stupid on their back and swear a lot. Interns are undervalued and considered one-cell brain entities for not being able to handle 5 chats and 3 calls simultaneously. At the same time, all the company can work hybrid except Operations, you must go to the office even if you are the only person working there. Other Departments treat Operations members as 2nd class colleagues. Please do not come as an intern because it is a customer service position, just come if you are fully paid. I know people whose internship was not validated by their university due to this. And if you are paid, don't apply unless you actually want to work in a call center position as your end goal.