Lacking Internal Communication - Recensione dipendente - Dipendente anonimo presso Glassdoor

3,0
21 set 2016
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Tons of pros. Great people. Great Culture, snacks, flexibility with managers on work schedules. Fairness and mutual respect amongst employees.

Svantaggi

Working in Customer Services/Success, it is a huge recurring problem that changes with the website's features are not communicated to us, the workforce that faces customers and salespeople and account managers. Customer Success members are held accountable to customers, prospects and the salespeople who manage those accounts. When changes in website profile usability are made (from the front-end and back-end) the changes are almost never communicated with us. We look like absolute fools to our customers, unable to answer questions, because we don't know if the changes made are bugs/glitches or intentional changes. Then we wait on an answer from Engineering, reducing our productivity.

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Risposta di Glassdoor
9y
Hi - You are right, this is a problem. I'm going to ask Product to spearhead communicating better here. We can do better. I apologize for putting you in a tough spot. --robert

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5,0
12 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Amazing management & team - Growth and learning opportunities - Flexible with work-life balance - Meaningful work

Svantaggi

I cannot think of any cons.

2,0
11 feb 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The benefits and culture were probably the best I've ever had. Even better than the benefits were the people I worked with. I enjoyed coming into work and doing my job and really stood behind the company tag line of helping people find jobs they love.

Svantaggi

During covid things started getting bad. Like many other companies layoffs came around and how the company handled those were terrible. You show up one day and next thing you know you lose access and cryptic email and then your'e gone. This happened again in 2025. They brought in person whose job it was to basically get people to leave. They didn't care about the content on the site, or any of the efforts in place to promote integrity and transparency and instead just wanted to shove AI down everyone's throat. What's sad is that Glassdoor was once a great company that I was proud to say I worked for. Now it's just like everywhere else, AI, AI, AI and trying to get people to quit before the next round of layoffs.

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