Vantaggi
Decent paycheck and a bunch of friendly, regular folk who are too good for what they receive daily from On High.
Svantaggi
Do you enjoy working in a high-stress environment? Are intimidation tactics, backstabbing, and arrogant executives an absolute must in your American Dream? Will knowing your manager is utterly inflexible gear you up for time away from your family? If your life is incomplete without a daily dose of nerve-wracking metrics and corporate condescension, this is the perfect company for you! Don't miss your opportunity to work at a place where the customers hate you and your personal wellness doesn't matter. Where honesty and integrity make you a target for opportunistic, manipulative sharks. Where bosses say, in no uncertain terms, it's perfectly acceptable to 'punch down' the average worker because the upper echelon is more successful. [ “Hold up,” I hear you protest, perhaps sporting wide eyes or a furrowed brow. “Pump the hyperbolic brakes. They say *what*?” No hyperbole, dear reader. Spoken from the mouth of a recently hired manager: it is perfectly acceptable to 'punch down' the average worker because the upper echelon is more successful. And I still have four and a half years of backlogged bullcrapery to market to you. I can't pull my own punches now given I've held them coiled tight in my bones so long. Shall I? “Proceed . . .” ] That’s not all! Take a peek at these outstanding perks! - Slog through thankless, tedious 12-hour shifts on the support team while you rely on superficial loyalty to give you the thinnest hope you’ll transition to other departments - Battle governments and your employer alike in a no-win IP Cat-and-Mouse game as a SysAdmin - Scramble to meet unreasonable deadlines from the discomfort of the marketing department - Receive mediocre benefits for yourself; add family to your insurance plan at an absurd rate - Prepare for guilt trips and warnings about attendance when you use PTO to see to your personal wellness - Weather hurricanes of revolving supervisors - Grit your teeth against Holier Than Thou attitudes - Bask in passive-aggressive reminders that your contributions aren't good enough (Protip: you never will be good enough) - Endure ambush-style retaliation after you ask for guidance from execs - Shoulder blame, all 100%, for all incidents despite management’s equal or greater culpability For everyone else: your life is too short to spend it toiling in this radioactive wasteland. -- For obvious reasons, all these negative reviews aren't going to cease their familiar themes. Hostility with a smile and CYA culture both still thrive near the top. The company turns on employees at the drop of a hat. Maybe someone can code them a conscience? Until that time, you must make kissing CEO posteriors your life’s ambition in order to succeed here. Otherwise, you're fodder. They'll pull you into an ambush-style meeting with HR regarding your performance faster than you can spit. There, they might insist you have nothing to worry about, that “this isn’t a warning,” yet still demand your signature on an agreement about improving your performance based on their arbitrary goals so they can throw it back in your face when it suits them. One manager they brought in a few months ago was the catalyst for just such an ambush against myself. The new manager is an unpalatable brew of abrasive, micro-managerial, inflexible, disingenuous, and inconsiderate. They turn teachable moments into insults while beaming a false Big Business smirk and, true to form, heap every ounce of blame on those employees. In other words: perfect for the execs. My four and a half years of commitment held ZERO clout against the new manager in that room. The experience put such a sour taste in my mouth that I promptly took my leave. Icing on the Disappointment Cake? The turnover for the dwindling support team got so bad that the department began to drown in customer complaints over the summer. While the powers that be threw more money at sales, they also pulled former support agents from their current work in other departments to respond to tickets. Which I guess is cool because a return to battle against enraged users is precisely what workers look forward to after they've escaped support’s gnashing maw.