If you fail the assessment, consider yourself fired.... - Recensione dipendente - Customer Service Supervisor presso Goodwill

1,0
7 ago 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I really enjoyed working with the RSA's and fellow CSS's and CSM's.

Svantaggi

The month long training, while it was thorough, and did certify for CPR and the push forklift, left very minimal training on the sale floor. The safe is in the front of the store, and counting three times daily with crackheads, and crazy people shopping the store is a security risk. Their money management systems are so outdated that it takes large amounts of time to count every bit of change by hand! You are not paid for gas and if you have to commute, you're basically S.O.L. A majority of the locations in Central Arizona you have to share restrooms with transient, drug addict and overall disgusting customers. Often crack pipes and even from time-to-time overdosed customers are discovered in the public restrooms. I really feel for the production team, they are exposed to all sorts of dangers, and health risks with some of the donations. If you are bad with written tests, run. I have an extensive customer service history and because I have a learning disability with taking tests, they showed zero sympathy. I failed the exam, but had full comprehension of the material taught. When I discovered I failed the exam, I addressed the trainers if I needed to seek new employment, they wouldn't give me a definitive answer. Two weeks later, they call me into the management office and fired me. They say that the donations put people to work, but they fire people at the drop of a hat. Ironic. The CEO makes millions, yet they get donations FOR FREE. Something is off about all of that. I'm just saying, something is not right. They wouldn't even offer me an RSA position. So much for putting people to work.

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5,0
4 mar 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Tuition reimbursement Fairly flexible schedule

Svantaggi

Inequity Low pay Lots of miscommunication

3,0
28 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I enjoyed my customer service work - helping people as a part of a larger mission to help the community. I found it rewarding to advance to supervisor and pick up new skills and responsibilities such as safety auditing and supply management. And of course it was always interesting to sort all the interesting and unique donated goods.

Svantaggi

A change in management over the past year+ has been very difficult for me. I found my work more heavily scrutinized and criticized in ways that felt unclear and unfair. The new manager had a clear bias towards certain employees, gossiped openly and loudly and often with explicit HIPAA violations, and made it literally impossible for me to keep track of inventory supplies as a part of my responsibilities. Communication between management and associates - and even between management and supervisors is very poor. Workplace culture has seemed to shift from being very flexible and people-oriented to more stringent on policy and focused on revenue. Trust in upper management is strained. Day to day if you stick to your task and focus on production, you'll probably do well. But for me it isn't what it used to be.

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