Lack of pros and poor customer retention are concerning - Recensione dipendente - Sales presso GovSpend

They struggle to renew customers. Renewal rate is laughable. Federal platform “fedmine” is a joke. It was made in 2004 and still looks that way. They don’t even have the most common contract vehicles that most federal contractors are looking for. Dibbs, nasa sewp, gsa ebuy are non existent. They patch holes by partnering with other firms for drafting bids or offering more gwac availability. Someone could potentially pay 3 different providers instead of taking the time to develop the product themselves. SLED data is solid, but not sustainable as customers don’t win many government contracts which is why the renewal rate is so low. Tenured reps are highly favored and get to work the best accounts.