Vantaggi
Great and Supportive Renewals Team! The company has an open door policy, making it easy to talk to other team members, executives, or other departments. They foster collaboration and create a healthy and friendly work environment.
Svantaggi
There was a big investment in the company, and the RM department was growing, scaling. This led to a few people feeling stressed with new books of business, reorganizing teams. Customer support specialists were tasked with catering to newly hired relationship managers, creating a lack of support in other areas. Workload became overwhelming, maintaining accounts pushed beyond a normal work week. If you're not comfortable with a phone dialer or automated impersonal messaging, this can feel daunting, leaving customers spammed and upset by persistent messaging.