Miserable job position - Recensione dipendente - Customer Service Representative presso GovX

1,0
27 feb 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Healthy snacks and drinks provided Gym on site

Svantaggi

CSR position was terrible; dealing with entitled, rude customers day in, day out. Processes and job responsibilities are repetitive and unnecessarily complicated. No challenge or real thought process to get the job done...answer the phone, talk down rude customers, follow process, and repeat. Management is not approachable. Promised multiple growth opportunities but never any follow-through or growth plan outlined to get there. Just continuously told "coming soon"... If you're decent at the position, they will pigeon-hold you in that role because employee turn rate is so high.

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5,0
13 feb 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I have loved my time at GOVX so far. I am surrounded by smart coworkers, and have had good technical challenges to work through that have grown me as a Software Engineer. The culture is great here, and people genuinely seem to love their jobs. It's awesome to work on a product that you believe in, and know is having a positive impact.

Svantaggi

The health insurance is great for individual plans. But very expensive for family plans. Would love to see the plans become more affordable.

2,0
2 set 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I enjoyed the actual job, my direct manager, and the team.

Svantaggi

Policies are put in place to either encourage people to leave or to micro-manage them. If you make a single mistake, it is not used as a learning lesson, but instead, you are put on an immediate PIP. I've never been at a company that fires and manages like this before, and it is extremely worrisome. The turnover is absolutely insane, except for the top leadership, which should be a red flag. Although it became a great social aspect of the job, it was all done by employees with no help from leadership to help with the culture.

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