Set up for non-success - Recensione dipendente - Education Training Specialist presso Great Clips

Does not pay as well as other companies. Management sends off new hires to "Shadow" other employees instead of doing the training themselves. The only preparation is a list of things that have to get done with virtually no direction, but a once a week follow up. Employees that are being chosen to guide new hires are not credible, nor do they possess integrity. Let me list some examples: - Vague responses to distinct questions, Gives a round-about time for start time instead of an exact time. (Yes, there was an incident new hire was late, but that was made clear and accounted for) - Bad-mouths franchisees, by saying that they have no people skills, and do not have respect for others - Employee that was to help train told a new-hire that they had gotten drunk before the day they were to guide new hire and that is why there was no response until the last minute prior to shadowing. This is not acceptable. - The employee who was to help out new hire learn ropes likes to have several drinks (4-6 in one siting within a 2 hour period) after work time, however, it was during a recap of the day. They would rather "socialize". -Employee told new hire that she does her own personal things and does her "assignments" whenever because the company only cares that it gets done. -New hire was told at time of interview for the position, that the formats to be used were not to be deviated from... They were, more than once. I understand that time was a factor, but if 7 cuts are to be taught, then there should have been 7 demonstrated and shown, and not combine 3 cuts in 1. Since format was not followed by one employee and then mostly followed by the other, it made training a challenge, and instead of holding themselves accountable, the employee sends a report that new hire was not focused. How can one focus while they are trying to figure out the order and the information you are supposed to convey to the attendees? Not all the information was given, sorry. So by showing "concern" as she said, it was concern for herself not doing her job 100%. -New hire does not need to know that employees family member has legal issues and because of those issues, class times are altered to deal with them -Manager gave list of to-dos that were completed by new hire on their own with no help from one of the employees as instructed. New hire was given a blank stare and no response when asking the employee where the information is found. -During a certification, there was no regard to new hire. People entering in and out and being disruptive. Employee apologized to new hire, but turned around and made complaints to management and franchisees of the incident creating a situation that should not have been. All this after telling the new hire that most of the "people" are difficult to deal with and that she is glad to not be in their position, even though its one that pays more... -Management passed the buck to employees to train, then employees passed the buck to new hire because they, themselves were not completing their tasks 100% -Company (employees who were being shadowed) appears to dislike anyone who questions why and how, and what someone can do to adapt their practice to what they have done. It appears as though no one likes to raise the bar, or they feel threatened that a new comer may know more than those who have been doing the same thing for 18 years +. -The company has about 15 different sites to log on to do do assignments and tasks. This is confusing to a new hire. Better attention should be given to this as one come on board. -Difficult to really build a professional relationship with management and give real feedback because management is friends with those who are supposed to train new hires. Automatically there is a bias. -Concerning dress code, it is disheartening to be told that you can dress somewhat professional in your training center because no one else is there and that you can just keep a jacket to throw on in case some one walks in. -Employees undermined new hire because of their own lack of integrity, and perhaps felt threatened by new blood entering in... Their training system is flawed. It is an absolute set up for failure. No one is perfect, nor do profess myself to be. During the training period, someone needs to really be shown what the ins and outs are in the company, such as they have their own distribution that caters to their salons and stylists. Things that one would not know coming in, but not held accountable as if they are turning on the company. Those who come in should get trained by management first to set a standard, not brushed off to employees for evaluation. the employees that are to be shadowed should be on their best behavior, and professional. They should know the information and let the person coming in how its done, not allow the person to make mistakes, and then report them weeks later. Management needs to forget about who their friends are and do their job without bias. They should also learn to speak to someone with respect, especially if they want some in return. I looked around recently and I found several complaints from customers regarding their locations. Perhaps if the trainers really did their job (I am sure there may be a few) and really took time to evaluate the attendees cuts and show them while they are there instead of a feedback they receive weeks later, there could be a better turn out in the work they do in their salon. Trainers should be walking the room and looking at attendees while they are cutting their mannequins in the classroom. They should not be shopping online and looking up periodically. Training classes should be motivating and not taught like Sunday school. I shouldn't have to hear about former employees that were fired from one franchise and hired by another. I should not have to see faces because you do not like an attendee. I was astonished at what I experienced. What I learned, is that this is a company about making a dollar. They do not care about how their people are treated.They claim to not discriminate, and be accepting towards everyone, but I was shown the exact opposite. I get it, it is a business, and it may have worked for them this long, but to the company, it is all about the bottom line. They have great PR and they have very good marketing. However, their value system, no matter what the intent was when made is merely a gimmick. The real individuals that I have dealt with have been anything but what their values claim. Again, it may not be all that work there, but it was the few I encountered. I did not report these incidences, as I should have, because the employees were there for many years and built personal relationships with management. Who is management going to believe? From my conversations, I learned that these employees are friends with management, and I am assuming their standards do not apply to those individuals. That is okay. Not a company I care to be affiliated, yet the experience was a valued lesson, so for that I am grateful, and in turn by others' dishonesty and embellishments, I was done a favor.