Don't do it - Recensione dipendente - Contact Centre - Agent presso Group 1 Automotive

2,0
1 ago 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Decent people work there, honestly the only thing going for it.

Svantaggi

Absolutely shocking management, poor training, goal posts move every single day, systems don't work but expect you to hit target regardless, no point in trying to move up as team leaders hate their job and get less than a booker. Horrible customers on the phone, treat you like garbage, have to deal with that while also not being treated as a valued member of staff.

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5,0
1 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Able to work from home, able to qualify for a monthly bonus, Sunday off

Svantaggi

Only see DEI hires promoted within department, needs department leadership change and more professional training

1,0
14 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

There are unfortunately no pros of being a technician at this corporation when compared to other OEM dealers.

Svantaggi

Group1 is a publicly traded company, this means they are only concerned with their bottom line. High paying jobs are funneled to low pay techs in order to bump up effective labor rate. When the stock price goes down they terminate people. There are an intense number of corporate policies and rules that you would not otherwise find elsewhere, that make your life as a technician harder, these policies are also set by people with 0 experience in the field. Everybody is paid just enough to survive, I have seen multiple techs with families that need to have a roommate to get by. There are so many terrible policies that all of the good technicians ultimately left for the most part. This company is just as bad if not worse than automation or lithia. Company advertises a 4 day work week an then makes you work 5-6. DO NOT WORK FOR GROUP 1

2
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