. - Recensione dipendente - Customer Care Representative (CCR) presso GroupSource

Low customer service/facing interaction Free food in office regularly

Minimum diversity this is a white office, low chances of lasting if you’re young or POC Pay is salary but still counted and managed in hourly High turnover, not from quitting, they fire people constantly, tenured employees always on medical leaves Hybrid schedule is not honoured Poor supervision poor management Unable to apply for new positions for a whole year Poor culture Basically everything advertised with job board is a lie Unclear expectations, goals and priorities are always shifting No training get in and figure it out yourself Unless you’re desperate believe the reviews and just keep looking

The pay and bonus are good

I worked at GroupSource and had a deeply frustrating experience due to poor management and lack of fairness in the workplace. I was consistently present in the office, supporting users hands-on, while a colleague, (A WHITE DUDE) who was rarely in office and frequently worked from home, was never held to the same standards. Despite this, I was questioned about metrics like ticket numbers, with no regard for the in-person support I was providing daily. When I brought up these concerns to my manager, they were dismissed without real consideration. I often felt unsupported, when I encountered challenges or needed guidance, I was left to figure things out on my own. Ultimately, I was let go after 9 months, with vague feedback that I "wasn't good enough," and I was replaced immediately(BY A WHITE MALE). The experience left me disillusioned, as it felt more like a decision based on favoritism and optics than performance or potential.