Vantaggi
- Fun, casual culture - "Unlimited" PTO (within reason) - Decent benefits - Everyone is young, educated and in the same boat (in customer service); the work itself sucks, but there's a "we're all in this together" attitude which makes it easier - Direct managers (in CS) are generally very friendly and accommodating - After the CEO was fired, things are looking better
Svantaggi
- Tedious job (customer service) - Very little room to grow: only a small number of employees are given the opportunity to advance (within the CS department) and it's generally based on seniority - Relatively high turnover rate - The vast majority of CS Reps have a very negative attitude about anything related to the job, which can be depressing - Very poor communication internally - Processes and policies change every 3-4 months; you have to be able to quickly adapt to completely new procedures with little training