Consultants need to realize that they are only paid for time spent on the phone with customers. This should be considered when setting your hourly fees. The Guidepoint terms even said that they would not pay for "waiting time" if your client is late for their scheduled call; this is the only negative term but is not right. Also, I had some initial problems submitting my application on line but they said it was a one-time anomaly that caused the problem, so I give them the benefit of the doubt on that issue.