Vantaggi
Strong sense of mission for small businesses. Mostly good people who care about doing right for the customer. Established startup with good name, raised a large round before Covid.
Svantaggi
Solving product gaps with CX, which results in burnout for people in the customer support roles. No 360 reviews. Managers can cherry-pick which reports they get reviewed by. Gusto conducts employee surveys but how transparent they are with the results varies by department. Gusto isn’t hiring much now but if you are evaluating an offer, do your homework on managers and team. Find people who have left and ask them about their experience. Ask about team attrition, as compared to company average. Ask about team and manager scores. Manager experience is very uneven based on what I’ve seen and differ by departments and individuals. There are managers who care about their teams’ happiness and development, there are managers who burn and churn. Data Science has a reputation for good managers. Marketing has high attrition. PM had several leaders and senior PMs leave within the past 6 months. If you don’t get a good manager, your ability to move around is limited. Negotiate as high as you can. Cash comp is frozen until the fall for current employees.