Customer Care is not the place to be - Recensione dipendente - Dedicated Support presso Gusto

Micromanagement- Work force management can get frustrating. If you are not on queue for whatever reason they will tag you in the group chat where everyone can see. you have to literally announce what you are doing each time you are not in queue. There could be better ways of handling this. Terrible work life balance- It is impossible to meet your metrics without working overtime. During your shift you will be on phones pretty much all day leaving no time to breathe or work on email cases which start to accumulate in your personal queue. The only way to work on them is by doing overtime. Call center environment- This is really just a glorified call center. The company does have cool benefits but its really not worth it for the amount of stress and work you do. Low Pay- for the amount of work that each rep does the pay is very low compared to similar roles at other companies. Many of the tenured people are leaving Gusto and this tells you something. It is very draining to have to answer back to back calls dealing with angry customers all day. It's taking a mental toll on the employees.