I believe in the product, mission, and values, but mid-management in CX hinders progress when challenged or threatened. - Recensione dipendente - Payroll Advance Support Specialist presso Gusto

2,0
25 giu 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

My colleagues and team were amazing, and my direct supervisors (PEs) were integral to my growth and advancement. I can't speak highly enough of these individuals. Medical benefits are unmatched, and the fringe benefits are great. Fair PTO accrual. Everyone is incredibly welcoming, and the company is fast-growing and forward-thinking. With the new CEO, the company's direction looks even more promising. I truly love Gusto and its product. Compensation felt more than fair for the work I performed. The customers and my team colleagues make the hard days worth it. The work is very fulfilling.

Svantaggi

**Cons:** Overall morale has been affected by frequent leadership changes, ad hoc process improvements, and insufficient emphasis on employee retention. Internal mobility and role placement could benefit from more structured processes, better communication, and improved alignment between company needs and individual skillsets. Employee engagement is low partly because the company often does not place employees in roles that better suit their skills. Enhancing job security and creating clear career development paths could significantly improve morale. Additionally, addressing the gap between executive initiatives and mid-management decision-making would help align efforts across the organization more effectively.

Esplora altre recensioni su Gusto

5,0
10 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Smart and friendly coworkers. Excellent team culture

Svantaggi

Tunnel visions on AI a bit too much

1
2,0
20 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The product is genuinely good, too bad the same can’t be said for how they treat the people who sell it.

Svantaggi

Leadership talks a big game about people-first culture but the reality doesn’t match. The Chicago office expansion felt like a poorly thought-out experiment, new hires were brought on without a clear long-term commitment, and layoffs came without warning, leaving people blindsided. Crossing a billion dollars in revenue and still cutting employees sends a clear message about where workers rank on the priority list. Remote work flexibility is also a glaring weakness. For a company selling HR software to modern businesses, their internal stance on where employees can work is surprisingly rigid and hypocritical. The “flexibility” messaging is mostly optics. The broader concern is the AI roadmap. The automation push feels less like an innovation strategy and more like a slow wind-down of the workforce. Employees aren’t blind to it, it creates anxiety and erodes trust. The culture of transparency they promote externally is largely a facade internally.

11
Vedi recensioni per: Utile|Valutazione|Data|Tutto