Good Values, Failing Business - Recensione dipendente - Dipendente anonimo presso H&R Block

1,0
2 set 2017
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Get your taxes done for free. The building has a gym and rec room. They give out free tickets to events regularly.

Svantaggi

Other departments I'm sure are different, but my department was way understaffed, and then they did layoffs. They wouldn't allow us to do overtime, but it was not physically possible to finish our workload in 40 hours. Also a ton of positions were outsourced. I was hired in the middle of tax season even though the person I'd replaced had left 8 months before, and no one had time to train me on anything, even the phones, but I still had to take calls my first week there.

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5,0
12 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

People are friendly Shifts are flexible

Svantaggi

Not too many appointments so sometimes are not busy. Need to sit in the office idling.

3,0
23 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible availability. Path for promotion is obvious and quantified.

Svantaggi

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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