Great company to work for - Recensione dipendente - Customer Service Representative presso H&R Block

5,0
17 apr 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Work from home is awesome Great leadership in my current team

Svantaggi

Shared resource positions suck- because one side of leadership is great but the other is horrible When things go wrong with systems it seems like there’s no resolution and we just get reamed

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5,0
28 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Loved my team, great skill to have and career adavancement.

Svantaggi

Hectic routine, difficult client can cause a lot of issues.

3,0
23 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible availability. Path for promotion is obvious and quantified.

Svantaggi

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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