Work Somewhere Else - Recensione dipendente - Rceptionist/Front Desk presso H&R Block

1,0
19 apr 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The pay was pretty good and my coworkers were amazing.

Svantaggi

Management was horrible. Job roles were not clear and management had no idea what was going on a lot of the times. Clients would treat me poorly and scream at me. There were no benefits, I was scheduled for 10 hour days at times and expected to work through my lunches, or take lunches at my desk and still answer calls. I never got paid for the at home training I did and was never allowed to use my sick time I accrued. I was promised a pay increase after one month of employment but that never happened, and I suspect that was something they said just to convince me to work there.

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5,0
28 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great coworkers and enjoy helping clients

Svantaggi

Long hours, especially at the end of tax season

3,0
23 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible availability. Path for promotion is obvious and quantified.

Svantaggi

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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