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      H&R Block

      Azienda coinvolta

      Recensioni su H&R Block

      Friendly Staff, Beware of Clients - Recensione dipendente - Client Service Professional presso H&R Block

      4,0
      7 ott 2024
      Client service professional
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      All the tax professionals were friendly and helpful. The job itself was easy, it took some basic computer and filing skills, phone etiquette, and patience

      Svantaggi

      Inpatient and rude clients were the only downside to this job. I was employed during Covid, so the process looked a bit different than it normally would have. Many were fine with the changes and understood the precautions we had to take, but a few did not. They would come in, throw their papers at you, and leave with barely a word out of their mouth. Tax season is a short window and the professionals have a lot on their plate, many clients are impatient when their taxes aren't done the next day.

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      5,0
      28 giu 2026
      Client service representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Loved my team, great skill to have and career adavancement.

      Svantaggi

      Hectic routine, difficult client can cause a lot of issues.

      3,0
      23 giu 2026
      Senior tax analyst
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Flexible availability. Path for promotion is obvious and quantified.

      Svantaggi

      Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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