Full-time remotely - Recensione dipendente - Senior Customer Service Representative presso H&R Block

4,0
26 gen 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The people are great. The pay is more than I would make locally. I work 100% remotely.

Svantaggi

Being shared with another department keeps you locked into lower pay rates.

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5,0
8 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great coworkers in the office

Svantaggi

Low volume of tax returns

3,0
23 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible availability. Path for promotion is obvious and quantified.

Svantaggi

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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