N/A - Recensione dipendente - Customer Service Specialist presso HCLTech

1,0
20 lug 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

There was nothing outstanding to report.

Svantaggi

You deal with an Indian company that has come to the UK to try and penetrate the market. The people you communicate with are based in India. Their command of the English language is such that there are constant communication difficulties with most PLUS a different culture and work mentality which are off-putting in an annoying sense. When you have an issue or question, you can only email some Indian manager with an unfamiliar name - a person you have never met in your life. In fact you deal with such people most of the time. And you do not get a response to your emails. A complicated web based system to enter your timesheet or any other necessities like holiday. Talking about holidays, you get only 20 days annual leave plus UK bank holidays. But you have to reserve five of these days for the Christmas shutdown. Luckily I was dealing directly with some UK managers with an Englsiih workplace mindset. But they promised me it was a permanent position. But after some weeks I was suddenly approached by other managers about some positions. I checked with my second reporting line manager (UK one) who said that my position had become redundant as they had to transfer the salary to someone else in a different client office. Suddenly my first line manager and colleagues stopped speaking to me!

Esplora altre recensioni su HCLTech

5,0
6 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

good environment with good training

Svantaggi

i don't see any cons , bcz its best

3,0
12 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Data Center Exposure Free lunch in cafeteria at Mesa location Can have a lot of downtime Not aggressively tracking you on everything Job is not difficult

Svantaggi

no free lunch for other locations in valley Pay could be better Only contracted to work with the data center company, HCLTech could potentially lose the contract not directly employed by data center company. No benefits if working through an agency, only paid holidays if direct HCL. Management is a bit scattered.

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