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      HGS

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      Recensioni su HGS

      Don't recommend - Recensione dipendente - Customer Service presso HGS

      1,0
      5 apr 2021
      Customer service
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Work from home great training other employees are nice

      Svantaggi

      Equipment sucks. No help or support after training. Extremely fast paced and stressful, especially when there is very little support available. Literally after training, you are put on the phones with no coaching or shadowing. If you ask a question, oftentimes nobody answers, leading to call escalations. After training, it was 2 weeks before I had any feedback with my team lead. Equipment is sub standard, and when something doesn't work correctly, they blame YOUR internet, and force you off with no pay. Out of my training class of 17, only 4 made it past week 3 after training. Not worth it for $11/hr.

      avatar
      Risposta di HGS
      5y
      Thank you for taking the time to offer your feedback. As you mention, we are very proud of our industry-leading training that sets our agents up for a life of opportunities with future-proof and transferable skills. We are focused on offering the very best support to our employees, so we are disappointed to hear about your experience. We would like to continue this conversation with you to help us improve, and for this reason, your feedback is extremely important. Please connect with us at talk2us@teamhgs.com if you’d like to speak further about your concerns.

      Esplora altre recensioni su HGS

      5,0
      4 mag 2026
      Csa - customer service associate
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      Great company to work for

      Svantaggi

      I don’t have any con

      avatar
      Risposta di HGS
      1mo
      Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
      4,0
      12 mag 2026
      Applied ai engineer
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      - Quick to adopt new technologies - High degree of freedom

      Svantaggi

      - Agressive timelines - Unclear direction

      avatar
      Risposta di HGS
      1mo
      Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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