Loved the opportunity, hated the experience - Recensione dipendente - Bilingual Customer Service Representative presso HGS

Training provided is greatly insufficient. You wait for at least one hour before any form of escalation is processed. Meanwhile, the angry customer is in your ear, Takes a long time before you receive support when not sure what to do. You are trained for barely 2 weeks on a wide range of products spanning multiple digital platforms, you get to work with an experienced colleague assigned to your team one day, then you`re on your own. I would get anxious just thinking about work every morning.