Customer Success Manager - Recensione dipendente - Customer Success Manager presso HHAeXchange

Smart, driven people; mission-driven space; room to grow and build.

Change can create ambiguity; pace isn’t for everyone.

There are some amazing people within this company that truly believe in the culture and mission this company used to represent. They are the only reason the customers are still being served in a meaningful way.

Failed launches. Misrepresented sales. products that break and cost their customers $$ in losses. More concerned about showing profitability than taking care of the customer - stopped pretending to balance the two years ago. Senior leadership is 100% committed to themselves and no one else. The company’s moral compass is completely lost. And lastly, they’ve specialized for years now at reducing staffing levels without properly forecasting how that impacts the customer and the services they require us to perform in order to use a shotty product.