Vantaggi
Pay (is ok) Benefits The recently started doing charity work so that's nice. Bonuses for attendance (also ok) Helping clients that actually need it.
Svantaggi
Not Helping clients that don't need it which is often 60 percent of your day Low Employee sense of value yes they try to pretend with random "events", free food, employee appreciation things etc but after the facade is over you still feel like you're on the lowest end of the totem pole. In fact I feel that most of the time they schedule these "events" is when you can feel the masses are unsatisfied and ppl start dropping off. (Turnover is high even for mid level supervisors) Break time is extremely rigid if you have to pee outside your designated time then prepare to cut that off your break later. Minute late from lunch after perfect attendance? Shame Monthly bonus gone. Need to stand up after sitting for a long period on a call? Prepare for a write up. They practically expect you to be near robotic. So its best to move up fast before you get fired for being human. However there are an extremely limited number of positions to move to so don't count on that either.